Contact Centres - Outsourcing - Sales & Operations

I Am Scott Allan

Who Am I ?
about-scott

About Scott

Sales, Business Development and Contact Centre Specialist. Father of 4. World's Greatest Dad... According To My Mug

I am business development, contact centre and CX professional with over 15 years experience in a wide variety of sales and operational roles including running my own business'​. I am currently in the role of Vice President, Australia with Inspiro.

Experienced in contact centre out/insourcing as well as offshoring, my career to date in this field has taken in a number of verticals including finance, insurance, energy, not for profit, retail and consumables.

I have also been recently named one of the 30 Most Creative Corporate Leaders To Watch by Insights Success Magazine, 2017.

I look forward to assisting your business improve their operational efficiency, improve your customer experience and drive performance.

Connect With Me On Linkedin

our-philosophy-is

 Scott goes above and beyond and is always looking for better ways of doing things. Scott respects the people he works with and is honest and straightforward with everyone. He has added tremendous value to our business. 

John Hallal - General Manager Aegon Australia
what-people-say

Testimonials & Awards

What people have said about working with Scott

capability

Capability

A sales, business development and contact centre expert, Scott has implemented and been at the forefront of projects that have achieved some of the following results

Revenue

Designed and implemented sales and business development strategy for a number of businesses that have exceeded revenue targets, sold consulting and outsourced contact centre solutions that have increased clients revenue by over 280%.

Results

Successfully sold contact centre solutions to a number of global and Australian enterprise clients, reduced attrition rates within contact centres by over 200% annualized within one year as well as designed and implemented onboarding processes for new hires within the contact centre space that increased staff tenure by over 300%.

Onboarding

Implemented an inside sales team and contact centre from scratch within 3 months to turn over projected revenues of an additional $1 million + within the first 12 months and onboarded a number of clients to drive campaign success.

Awards

Named one of the 30 Most Creative Corporate Leaders To Watch by Insights Success Magazine, 2017, Aegon Asia Pacific Employee of the Year 2011/12. Auscontact Contact Centre of the Year Finalist (2013 & 2014) 

howicanhelp

How I Can Help Your Business

Scott has extensive experience working with business to provide the right solutions that have increased revenue, provided operational cost reductions and more See below on how I can help your business

Strategic

Identifying strategic BPO/Outsourcing/In Sourcing partnership opportunities with Tier 1 brands in the Australian and Global markets.

Holistic

Providing organisations with a holistic approach to all of their outsourcing needs.

Business Development

New business development, client management and project management.

Solutions

Extensive experience in creating solutions and managing in/outsourced contact centres.

Inbound Contact Centre Solutions

High volume inbound (e.g customer service, sales, help desk/technical support).

Outbound Contact Centre Solutions

Large scale outbound and customer contact projects (e.g sales, customer service).

Multi/Omni Channel Solutions

Multi channel project management, voice, web chat, social media, email, sms .

Onshore, Offshore and Inshoring Solutions

Contact Centre Sales, Operations, BPO and customer service.

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Hands Up For Some Fun Facts !

Business Development & Customer Contact Specialist. Father of 4. World's Greatest Dad... According To My Mug.

4

Coffees Per Day 

177

Episodes of House Watched 

6

Hours On You Tube Per Week 

44

Years Supporting Liverpool FC 

Hey There, Let's Chat !

Get in touch with me!